Refund Policy - Zaynax Health

Telemedicine consultation (In House Doctor)

  • > Customer will get the call back, if Zaynax Health doctor are not available on that particular moment.
  • > If Customer does not received prescription for any technical error from Zaynax Health. He will get the prescription for his preferable platform.

Doctor Consultation (Market Place/Schedule call)

  • > If Customer wishes to reschedule or cancel schedule, Customer have to inform Zaynax Health minimum 4 hours ago before your schedule time.
  • > For 100% Booking Money_ If customer inform to “Zaynax Health” minimum 4 hours ago before schedule time then customer will get refund 70% booking money.
  • > Refund money customer will get expected 7 working days.

Medicine Home Delivery

  • > If Customer wishes to reschedule or cancel schedule, Customer have to inform Zaynax Health minimum 4 hours ago before your schedule time.
  • > For 100% Booking Money_ If customer inform to “Zaynax Health” minimum 4 hours ago before schedule time then customer will get refund 70% booking money.
  • > If the customer wants, he can reschedule his product receiving date, but this will apply if he informs Zaynax Health 24 hours in advance. (NB: 24 hours inside Dhaka and 48 hours outside Dhaka).
  • > Delivered medicines will not be returned from customer unless any expiry issue or faulty medicine provided. Customer has to ensure the ordered products while receiving from delivery man.
  • > Customer can reschedule products receiving date, based on minimum duration of 24 hours in advance. (NB: 24 hours inside Dhaka and 48 hours outside Dhaka).
  • > Refund money customer will get between 7 working days.

Home Sample Collection

  • > If Customer wishes to reschedule or cancel schedule, Customer have to inform Zaynax Health minimum 4 hours ago before your schedule time.
  • > For 100% Booking Money_ If customer inform to “Zaynax Health” minimum 4 hours ago before schedule time then customer will get refund 70% booking money.
  • > Customer can reschedule sample collect date, based on minimum duration of 24 hours in advance. (NB: 24 hours inside Dhaka and 48 hours outside Dhaka).
  • > Refund money customer will get between 7 working days.